HLA Competency Model
Adopted MHA Program Core Competencies
1. COMMUNICATION AND RELATIONSHIP MANAGEMENT
- Demonstrate effective interpersonal relations
- Identify Stakeholder needs/expectations
- Sensitivity to what is correct behavior when communicating with diverse cultures, internal and external
- Present results of data analysis to decision makers
- Provide and receive constructive feedback
- Use factual data to produce and deliver credible and understandable reports.
- Facilitate group dynamics, process, meetings and discussions
2. LEADERSHIP
- Explain Potential impacts and consequences of decision making in situations both internal and external
- Foster an environment of mutual trust
- Create an organizational climate that encourages teamwork
- Knowledge of own and others’ cultural norm
- Encourage a high level of commitment to the purpose and values of the organization
- Build trust and cooperation between/among stakeholder
3. PROFESSIONALISM
- Understand, Uphold and act upon ethical and professional standards
- Professional societies and memberships
- Network with colleagues
- Participate in community service
4. KNOWLEDGE OF THE HEALTHCARE ENVIRONMENT
- Recognize and address the interdependency, integration and competition among healthcare sectors
- Access the interrelationships among access, quality, cost, resource allocation, accountability and
- community
- Use business techniques to support program development in alignment with health care trends and health policy
- Make recommendations and take actions compatible with Governmental, regulatory, professional and accreditation agencies
5. BUSINESS SKILLS AND KNOWLEDGE
- Ability to integrate information from various sources to make decisions or recommendations
- Demonstrate critical thinking and analysis
- Use project management techniques
- Financial management and analysis principles
- Reimbursement principles, ramifications and techniques, including rate setting and contracts
- Principles of operating, project and capital budgeting
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