Student Technology Resources
This page is designed to help new students and their families to navigate our various campus technology resources.
Technology Support CenterIf you have questions, we’re here to help. The Technology Support Center staff assists students with network access, telephones and e-mail accounts. Visit us in Alumni Memorial Hall or call 570-941-HELP (4357) any time with tech questions and we will do our best to assist you.
if you're interested in becoming a student consultant at the Technology Support Center.
My.草榴社区 Portal
You should have obtained your Royal ID Number in your admissions letter. As a new student, you will need to claim your account by visiting . Once you have claimed your account, you will be able to access your student resources in the my.草榴社区 portal () and setup your account password.
Enroll your account in Duo Two Step
Duo Two Step is required for all new students to access University resources, such as the My.草榴社区 portal and email. Enrollment is quick and easy! Visit on a computer to enroll your University account in Two Step.
Setting up Third Party Access
Third Party Access allows students to give access to their account to another person, to view student information, such as grades, schedules, Financial Aid and billing information. Please review our Third Party Access webpage to request access to your student's account and financial information.
Computing Policies
It is your responsibility to abide by all rules and regulations associated with the use of the University’s information technology resources. These include state and federal laws, as well as the 草榴社区 Acceptable Use Agreement and computing policies. Please review all computing policies.
Royal Card
Royal Cards are multi-purpose photo ID card for all students, faculty and staff. Your Royal Card is your key to a range of resources, building access and services on campus. Make sure to carry it with you at all times.
Online Royal Card Office
Visit the Online Royal Card Office through eAccounts to make online deposits, access your account balance, view your transactions and deactivate your card.
- Open a web browser and log into my.scranton.edu
- In the top right corner, click on the waffle icon
- Click on eAccounts
Microsoft 365
Download recommended computer software
Microsoft Office Professional products are free to download once you receive your scranton.edu email address. There is no need to purchase these separately. Visit www.scranton.edu/office365 for more information.
OneDrive: your cloud storage backup.
We recommend that students save a copy of their data in the cloud. As such, we have provided all students with a secure 草榴社区 OneDrive account, accessible at .
Wireless
Our campus wireless network is dedicated to enabling students to effectively and efficiently utilize technology in their education. By using our Wi-Fi, you can make huge savings on your phone data plan. This free service is offered by the University for the benefit of its students.
- The University does not charge a fee for wireless internet access or for any technical assistance
- RoyalSecure, our wireless network, provides easy and secure internet access
- Before coming to campus: you can setup your 草榴社区 wireless network by going to
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The 草榴社区 provides a wireless network across campus including in University housing. It is prohibited for residents to bring a personal wireless access points to campus.
TV & Streaming
The University cable service is free to students.
- 100 channels are available; view the TV channel lineup
- Local and cable stations
- Premium channels are not available
- Students must bring their own television sets and cables:
- Bring a coaxial cable to hook it up to our cable service
- Make sure your television has a QAM tuner installed in order to successfully pull down all the digital channels that our cable TV network provides
Stream movies, shows and games through the internet
- We support video gaming systems and streaming devices.
- First, you will need to Next, you will need to connect to RoyalAir in order to use these devices.
Telephone
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Infrastructure Services provides video and optional voice services to students in University housing.
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Emergency phones are installed throughout campus for safety and emergency use. They are also placed on each Student Residence building. These phones automatically connect to Public Safety.
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Personal telephone lines are available for students in their rooms for a fee. If you are interested in having a personal telephone line, please contact the Technology Support Center at (570) 941-4357.
PC Security
The University makes every effort to keep students protected from viruses and attacks by hackers. Your computer must have updated anti-virus software, all critical updates must be performed, and you should be using an anti-spyware and adware removal tool. All students are advised to back-up their data regularly, in case of problems which can result in the loss of all your files.
What If I Get A Virus?
Your computer will have to be quarantined from the campus network and a message instructing you to contact the Technology Support Center (TSC) will appear. We will attempt to remove the malware, which may erase all your files. Be prepared to restore your system, if this happens, using your back-up files and original discs (we are unable to perform data back-up or restoration services on student computers).
Review recommended malware tools.
Passwords
Use a unique password for your 草榴社区.edu account that is not shared with other services or websites. Change it every six months. You can create a strong password by following these guidelines:
- at least 9 characters
- at least one number, one uppercase letter, one lowercase letter and one special symbol
- do not use the names of your families, friends or pets
- do not use postcodes, house numbers, phone numbers, birthdates, ID card numbers, social security numbers
- do not use any dictionary words
- do not let your Web browsers store your passwords
- turn on 2-step authentication whenever possible
Computer Privacy and Security
The things you do online make an impact offline. Create a strong and positive reputation for yourself by following these simple tips:
- Share with care: Think before posting about yourself and others online. Consider what a post reveals, who might see it and how it could be perceived now and in the future.
- Be aware of what's being shared: set privacy and security settings. It's ok to limit how and with whom you share information. Apply the golden rule online: post only about others as you have them post about you.
- Personal information is like money. Value and protect it. Keep personal information personal.
- Secure your digital footprint with the from staysafeonline.org
Spear Phishing
Spear phishing is highly specialized attacks against a specific target or small group of targets to collect information or gain access to systems.
Avoid being a victim:
- Don’t reveal personal or financial information in an email, and do not respond to email solicitations for this information. This includes following links sent in email.
- Before sending sensitive information over the Internet, check the security of the website.
- Pay attention to the website's URL. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com versus .net).
- If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly.
- Keep a clean machine. Having the latest operating system, software, web browsers, anti-virus protection and apps are the best defenses against viruses, malware, and other online threats.